: This program provides services for single-family households who meet specific qualifications and are serviced by Pennsylvania American Water. Staff review the application and make decisions on the next steps for the household. Services can include up to 3 months of utility assistance, assistance to stop terminations or re-instate services or referrals to other service providers. This may include ongoing discount services, budgeting plans, and other services to help the household move toward being self-sustaining. Staff can also provide case management services to educate consumers on various programs that may help make household expenses more affordable.

For other service providers, please dial # 211 or reach out to the provider to see what programs may be available to you.

 

Water Bill Assistance

Eligibility Requirements

In order to qualify for assistance with your PA American Water Bill:

  1. 1. Service may be shut off, in threat of termination or past due.
  2. All monthly income for anyone 18 or older in the household must not exceed 250% of the Federal Poverty Income Guidelines.
  3. The utility account must be for a single-family residential household.
  4. The name on the utility account must be an adult who lives in the household.

After the application is submitted you will receive an email with further information.

Required Documents:

-Client must provide a copy of both pages 1&3 of their most recent water bill and income with their application.

-Client must provide termination notice or shut off notice (if applicable)

(documents may also be uploaded to water@fotp-ihm.org , please include name and phone number in the email)

* If you do not meet these criteria, but still are in need of assistance, or have any additional questions, please contact water@fotp-ihm.org or call 570-348-4429 to set up an appointment. *

Walk in appointments are available Monday, Wednesday, and Friday from 9:00 AM – 4:00 PM at our Jackson Terrace Food Pantry located at 148 Meridian Avenue Scranton, PA. Tuesdays and Thursdays are by appointment only.

Water Assistance & Dollar Energy Application

Please fill out the information completely.
Name

Requirements

In order to qualify for Dollar Energy Assistance, you must meet the following criteria. If you do not meet the below criteria but are still seeking assistance, please call 570-507-6693.
Has your water been shut off?(Required)
Do you have a shut off notice ?(Required)
Is the balance to continue service $500.00 or less?(Required)
Please reference page three of your bill. Do you pay for wastewater?(Required)
If so, you may be eligible for assistance on both water and wastewater amounts.
Is the utility account for a single family residential houeshold?(Required)
If not, you will not be eligible.
Is the utility account in the name of an adult living in the household??(Required)
If not, you will not be eligible.

Household Information

This section MUST be filled out for every member living in the household. Please list all additional member's information in the boxes below

Head of Household

Name
MM slash DD slash YYYY
Can this number receive text messages?(Required)
What is your preferred method of contact
Address
Disabled?(Required)
Citizen?(Required)
Veteran?(Required)
List each additional household member in this box including Name, Date of Birth, Monthly Income, Income Source(s), Ethnicity, Gender, Disabled?, Citizen?, Veteran?
In order to be considered for Dollar Energy Assistance, the below documents must be uploaded.(Required)
Please click the box of the documents you are uploading:
Head of Household(Required)
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.