This program provides one month of assistance to single family households that are serviced by Pennsylvania American Water. Staff review the application and make decisions on the next steps for the household. Decisions can include grants being issued to assist the household, referrals to other service providers, and information about budgeting assistance programs to help the household towards the goal of being self-sustaining. Staff will also provide case management services to educate the consumers on different programs available to make the bill affordable for the household.

For other service providers, please dial # 211 or reach out to the provider to see what programs may be available to you.

Water Bill Assistance

Eligibility Requirements

In order to qualify for assistance with your PA American Water Bill:

  1. Service must be shut off.
  2. All monthly income for anyone 18 or older in the household must not exceed 200% of the Federal Poverty Income Guidelines.
  3. You must have paid at least $50.00 towards your bill in the last 90 days.
  4. The utility account must be for a single-family residential household.
  5. The name on the utility account must be an adult who lives in the household.

If you do not meet these criteria, but still are in need of assistance, please call 570-340-6086.

If you are unable to email the documents please call 570-348-4429 to set up an appointment to drop off documents.

Dollar Energy Application

Please fill out the information completely.


In order to qualify for Dollar Energy Assistance, you must meet the following criteria. If you do not meet the below criteria but are still seeking assistance, please call 570-507-6693.
Has your water been shut off?(Required)
Do you have a shut off notice ?(Required)
Is the balance to continue service $500.00 or less?(Required)
Please reference page three of your bill. Do you pay for wastewater?(Required)
If so, you may be eligible for assistance on both water and wastewater amounts.
Is your income at or below 200% of the Federal Poverty Income Guidelines?(Required)
If not, you will not be eligible. (See for an income chart).
Have you made a payment of at least $50 dollars on your bill in the last 90 days?(Required)
If not, you will not be eligible.
Is the utility account for a single family residential houeshold?(Required)
If not, you will not be eligible.
Is the utility account in the name of an adult living in the household??(Required)
If not, you will not be eligible.

Household Information

This section MUST be filled out for every member living in the household. Please list all additional member's information in the boxes below

Head of Household

MM slash DD slash YYYY
Can this number receive text messages?(Required)
What is your preferred method of contact
List each additional household member in this box including Name, Date of Birth, Monthly Income, Income Source(s), Ethnicity, Gender, Disabled?, Citizen?, Veteran?
In order to be considered for Dollar Energy Assistance, the below documents must be uploaded.(Required)
Please click the box of the documents you are uploading:
Head of Household(Required)
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.
Max. file size: 100 MB.